Privacy Policy

1. Introduction

Welcome to Deep Creative Labs ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered image and video generation platform.

By using Deep Creative Labs, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Effective Date: January 30, 2026

2. Information We Collect

2.1 Account Information

When you create an account through our secure authentication system, we collect:

• Email address
• Full name
• Authentication credentials (managed securely by our authentication provider)

2.2 Billing Information

Payment processing is handled by our secure payment provider. We store:

• Payment processor customer ID (for subscription management)
• Subscription plan and status
• Credit purchase history
• We do NOT store credit card details—these are securely managed by our payment processor

2.3 Generated Content

We store the images and videos you generate through our platform:

• Text prompts you submit
• Generated images and videos (stored on secure cloud storage)
• Generation settings and parameters

2.4 Usage Data

We automatically collect information about your use of our service:

• Credit consumption and transaction history
• API usage metrics (for API users)
• Feature usage patterns
• Error logs and performance data

2.5 Referral Data

• Your unique referral code
• Referral relationships (who referred you, who you referred)
• Referral rewards and qualifying actions

2.6 Technical Data

• IP addresses (for rate limiting and security)
• Browser type and version
• Device information
• Session data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide AI image and video generation services
• Payment Processing: To process subscriptions and credit purchases
• Communication: To send transactional emails (receipts, notifications, account updates)
• Security: To enforce rate limits, prevent abuse, and detect fraudulent activity
• Referral Program: To track and reward referrals
• Service Improvement: To analyze usage patterns and improve our platform
• Support: To respond to customer inquiries and provide technical support
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Storage & Security

4.1 Storage Infrastructure

• Database: Secure database infrastructure with encryption at rest
• File Storage: Enterprise-grade cloud storage for images and videos
• Cache: Distributed caching system for rate limiting and temporary data

4.2 Security Measures

• Authentication: Industry-standard authentication provider with enterprise security certifications
• Payment Security: Payment processor compliant with international payment security standards
• Encryption: Industry-standard encryption for all data in transit
• API Keys: Securely hashed and stored
• Access Control: Role-based access to internal systems

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Third-Party Services

We work with trusted third-party service providers to operate our platform, including providers for authentication, payment processing, cloud storage, AI model infrastructure, email delivery, error tracking, and caching services.

These providers have their own privacy policies and security standards. We carefully select partners that maintain high security and privacy standards consistent with this policy.

You can request information about our specific service providers by contacting us at the email address provided below.

6. Data Retention

• Account Data: Retained until you delete your account
• Generated Assets: Stored until you manually delete them
• Financial Records: Retained for tax and audit purposes as required by law
• Extra Credits: Expire 3 months from purchase date
• System Logs: Retained for reasonable periods for security and service improvement

7. Your Rights

You have the following rights regarding your personal data:

7.1 Access & Update

You can access and update your account information through your Settings page.

7.2 Delete Account

You can permanently delete your account from the Settings page. This will remove:

• Your account information
• Subscription details
• Generated content (images/videos)
• Credit balance (non-refundable)

7.3 Data Export

You can export your data using our API or by contacting support.

7.4 Marketing Communications

We do not send marketing emails. All communications are transactional (receipts, account updates).

8. Cookies & Tracking

8.1 Cookies We Use

• Session Cookies: Essential for authentication and login functionality
• Referral Cookies: Secure cookies to track referral codes before signup

8.2 What We Don't Use

• No third-party advertising cookies
• No behavioral tracking for marketing purposes
• No cross-site tracking

9. Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of the service after changes constitutes acceptance of the updated policy.

For material changes, we will notify you via email or in-app notification.

11. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us: